Need help with your account, deposits or technical issues? Our support team can assist with KYC, withdrawals and payment methods, or answer questions about slots, live casino, live betting, featured games, active promotions, bonus balance, free spins and recent wins. Contact us for general enquiries, account support or feedback, and we will respond promptly by live chat, email or phone. Use the cashier to check deposits, recent wins and withdrawals history.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email for account issues, withdrawals and bonus queries) |
| General enquiries | [email protected] (promotions, site feedback and payment enquiries) |
| Affiliate enquiries | [email protected] (partner programmes, reporting and payments) |
| Phone | +44 20 7549 3861 (call for urgent account help) |
| Working hours | Mon-Fri, 09:00-18:00 - Live chat 24/7 |
Email Support
Email is our preferred contact method for detailed requests, account issues, or any situation that requires explanations or documents. Please send your message to [email protected] with a clear subject line, concise description, and current contact details. Attach relevant files and include your account ID where applicable to help us resolve your issue faster and avoid delays.
Contact Form
Response Time
Support team is here to help. Most enquiries are responded to within one business day; simple requests are often handled the same day. More complex issues such as document verification or payment investigations may take longer depending on the case and third-party involvement. If you need urgent assistance, use live chat for fastest response, otherwise submit a ticket and we’ll follow up as soon as possible.
Feedback
We’d love your feedback on the site. Share suggestions, ideas or bug reports to help us improve games, promotions and account features. All feedback is reviewed carefully and used to make the site easier to use and fairer to play. Use the feedback form or email [email protected], and we’ll reply as soon as possible.